RETURN & REFUND POLICY

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 7 days after delivery

You shall examine the goods immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at kendralife17@hotmail.com within 7 days upon receiving, otherwise we reserve the rights to reject the claim.

You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product prior to the product received by us. You are advised to pack the product safely to prevent any loss or damage to the product or its box or its original packaging.

Exchange of the product or refund for the product can be arranged for the following reasons:

• If the product delivered is in damaged or defective condition; or
• If the product is near expiry (within 30 days before expiry) or expired; or
• If the product is different from the order delivered. Products for return or refund shall be returned in its original condition, quantity and packing as it first delivered to customer together with proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.

To return your product, you should send your product to:

Kendra Life Sdn Bhd
Suite 1-30, The Scott Garden,
No.289, Jalan Klang Lama,
58100 Kuala Lumpur,
WP Kuala Lumpur.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We don't guarantee that we will receive your returned item.

1. Kendra Life Sdn Bhd (KLSB) reserves the rights to cancel any orders if the product is not available for any reasons. We will notify you if that is the case and return any payment that you have made. Refund will be credited into your credit card or bank account depending on the period of time your financial institution required to arrange for the refund.
2. You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by courier rider.